Responsible Gaming
at 8ffb — Your Safety Comes First

1 Our Commitment to Safe Play

8ffb was built to serve the Bangladesh market with a platform that is honest, transparent, and genuinely concerned with its players' welfare. We believe that online gaming and sports betting — cricket, slots, live casino, and everything in between — can be a source of legitimate entertainment when approached responsibly. Our responsible gaming framework is not a regulatory checkbox. It is a core part of how 8ffb operates.

We invest continuously in the tools, training, and processes that keep players safe. Our responsible gaming controls are accessible directly from your account settings panel at any time, with no waiting periods and no bureaucratic friction for player-protective actions. Reducing a limit or initiating self-exclusion is always immediate. We will never send you marketing communications designed to override a protective decision you have made about your own play.

The guidelines on this page apply to all 8ffb players across Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. If you play on 8ffb, these protections are available to you around the clock, free of charge.

2 18+ Age Restriction

8ffb operates exclusively for adults. You must be 18 years of age or older to register an account, make a deposit, place a bet, or play any game on the 8ffb platform. This is a firm, non-negotiable requirement. It applies to all players in Bangladesh regardless of the type of game or betting activity.

Why Age Verification Matters

Gambling products are designed for adults who are capable of making informed decisions about risk and money. Exposure to gambling before adulthood can have lasting negative psychological and financial consequences. 8ffb takes its obligation to prevent underage gambling seriously, and our identity verification (KYC) process is structured to detect and block underage account registrations at the earliest possible stage.

How We Verify Your Age

During registration, you are required to provide your date of birth. Before processing any withdrawal, 8ffb will request a copy of your National Identity Card (NID) or valid passport to confirm that the age you provided at registration is accurate. Accounts where the stated date of birth cannot be verified against a government-issued document will be suspended pending successful verification. Any funds deposited by a player who is subsequently found to be under 18 will be returned via the original payment method, and the account will be permanently closed.

Protecting Minors in Your Household

If you share a device with minors — children or younger siblings — please ensure that your 8ffb account credentials are never accessible to them. Use your device's screen lock features, ensure your browser does not autofill your 8ffb password, and log out of 8ffb whenever you are not actively using the platform. Parental control software tools are also available for most devices and operating systems and can be used to restrict access to gambling websites at the network or device level.

3 Deposit Limits

One of the most effective responsible gaming tools available at 8ffb is the ability to set a hard cap on how much money you deposit into your account over a defined time period. Deposit limits give you direct financial control over your gambling activity by preventing you from adding funds beyond a level you have determined to be comfortable for your personal budget.

Setting and Adjusting Your Limit

Deposit limits can be configured from the Responsible Gaming section of your account settings panel after logging in. Simply select the limit type (daily, weekly, or monthly), enter your desired maximum deposit amount in BDT, and confirm. The limit will be applied to your account immediately. All deposit attempts that would cause you to exceed your active limit — whether via bKash, Nagad, Rocket, Upay, or any bank transfer — will be declined automatically by the platform.

The 7-Day Cooling-Off Rule for Increases

If you decide to raise an existing deposit limit, 8ffb applies a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is intentional: it gives you time to reconsider whether increasing your limit is genuinely aligned with your financial situation or whether the impulse to increase arose in the context of a losing session. During the cooling-off period, your original (lower) limit remains in force.

4 Session Time Controls

It is easy to lose track of time when playing casino games or following live cricket betting markets. 8ffb's session time controls are designed to interrupt that pattern by giving you clear, unmissable reminders at intervals you define in advance — before your session begins, not after you have already played for longer than intended.

Session Duration Reminders

Set a preferred session duration — for example, 30 minutes, 1 hour, or 2 hours. When that time has elapsed, 8ffb will display a full-screen notification informing you of how long you have been playing, how much you have wagered, and the net outcome of your session. You may choose to continue playing after acknowledging the reminder, but the prompt is designed to create a conscious decision point rather than allowing passive continuation.

Reality Checks

In addition to session-end reminders, 8ffb can be configured to display a brief reality-check pop-up at regular intervals during your session — for example, every 15 or 30 minutes. The reality check shows you your current session duration, your total stakes placed during the session, and your net winnings or losses. This data is presented neutrally and is intended to keep you grounded in the actual financial activity of your session.

How to Configure Session Controls

5 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available at 8ffb. When you activate self-exclusion, your account is locked completely — you cannot log in, deposit, wager, or receive any promotional communications from 8ffb for the duration of your chosen exclusion period. Self-exclusion is for players who feel that a temporary or permanent break from gambling is the right decision for their wellbeing.

Available Exclusion Periods

• 1 Month — A short reset period suitable for players who want a defined break during a busy or stressful period.
• 3 Months — A medium-term exclusion that provides a meaningful pause from gambling activity.
• 6 Months — A longer break that provides time for broader lifestyle assessment and financial recovery.
• 12 Months — A full-year exclusion suited to players who recognise a serious pattern of problematic play.
• Permanent Exclusion — An indefinite closure of your 8ffb account. This is irreversible unless you contact our support team after a minimum of 12 months have elapsed and formally request reconsideration — at which point an assessment will be conducted before any reinstatement is considered.

What Happens During Self-Exclusion

• Your account is immediately locked upon activation of self-exclusion.
• All pending marketing emails and SMS notifications are suppressed for the exclusion period.
• Any promotional bonus offers are cancelled.
• Funds remaining in your account balance at the time of exclusion are held securely and will be returned to you via your registered payment method upon request.
• If you attempt to create a new 8ffb account during your exclusion period, it will be identified and closed when detected.

How to Activate Self-Exclusion

Self-exclusion can be activated from the Responsible Gaming section of your account settings panel. Select your preferred exclusion period and confirm your decision. Alternatively, you can contact our support team directly via on-site live chat and request immediate self-exclusion verbally — our team will action it on your behalf without delay. Self-exclusion takes effect within minutes of confirmation.

6 Recognising Problem Gambling

Problem gambling rarely announces itself suddenly. It typically develops gradually, through a series of small shifts in behaviour and attitude that can be difficult to notice in yourself. The following warning signs are commonly associated with harmful gambling patterns. Reading through them honestly — even if gambling currently feels under control — is a healthy habit.

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to use the self-exclusion tool described in Section 5, and to reach out to 8ffb's support team or an independent support organisation as soon as possible. Acknowledging the issue is the most important step.

7 Support & Help Resources

If gambling is causing distress — for you or for someone close to you — the following types of support are available. 8ffb encourages all players who feel they may be developing a problem to seek help proactively, rather than waiting for a crisis point.

8ffb In-Platform Support

Our on-site live chat support team is available 24 hours a day, 7 days a week, in English, operating on Bangladesh Standard Time (UTC+6). If you need to activate a deposit limit, initiate a time-out, or begin self-exclusion immediately, our team can assist you in real time. All responsible gaming requests are handled confidentially and with care — there is no judgment, no sales pitch, and no attempt to talk you out of a protective decision.

Professional Counselling and Helplines

For players in Bangladesh who are experiencing serious difficulties with gambling, we encourage you to seek professional support from qualified counsellors and mental health practitioners. General mental health helplines operating in Bangladesh can provide initial guidance and referrals to appropriate support services. If you are in a state of acute distress, please reach out to a trusted family member, a healthcare provider, or an emergency contact immediately.

Talking to Family and Friends

In many cases, the people closest to a person with a gambling problem are the first to notice a change in behaviour. If a family member or friend has expressed concern about your gambling — or if you are reading this page because you are worried about someone else — that concern is worth taking seriously. An honest conversation, approached with empathy rather than blame, can be the first step toward meaningful change.

8 Contact & Getting Help

If you have any questions about 8ffb's responsible gaming policies, need help using any of the tools described on this page, or want to speak with someone about your gambling activity, please reach out through any of the channels below. All responsible gaming enquiries are treated with strict confidentiality.

How to Reach Us

• On-site Live Chat: The fastest way to reach us. Available 24/7 in English. Look for the live chat widget on any page of the 8ffb platform once you are logged in.
• Email: You can reach the 8ffb support team at the email address displayed in the footer of this page. Responsible gaming email enquiries are prioritised and will receive a response within 24 hours during normal operating conditions.
• Account Settings Panel: Most responsible gaming tools — deposit limits, session reminders, time-out, and self-exclusion — can be activated directly from the Responsible Gaming section of your account settings without needing to contact support at all.

What to Expect When You Contact Us

When you contact 8ffb about a responsible gaming matter, you will be connected with a member of our support team who is trained to handle these conversations with care and without any commercial bias. We will not attempt to offer you a bonus, suggest you reconsider a limit reduction, or use your contact as a sales opportunity. Our sole objective is to help you access the protection you need, as quickly as possible.

Responsible Gaming and Account Closure

If you wish to permanently close your 8ffb account for responsible gaming reasons, you may do so by selecting permanent self-exclusion in your account settings or by requesting account closure via live chat. Any remaining balance in your account will be returned to your registered payment method — your bKash wallet, Nagad account, or bank account — within the standard processing timeframe. Accounts closed for responsible gaming reasons are flagged to prevent re-registration during any active exclusion period.